IT Service Management Express - ITIL Practical Experiences

ITIL methodology is putting a whole new perspective on IT department, its responsibilities and roles as a business unit. The difference between traditional view of IT and the view according to ITIL is a movement toward more proactive and organized IT department. Roles, responsibilities, functions, defined processes and process owners are all aligned for one purpose, to offer IT Services that will support business processes while delivering maximum value to customers.
 The shift from theory to “real life” is a bit more complex. How to introduce the “service management” perspective, how to organize processes, where to start first, what can be expected and what obstacles should you be prepared for, are questions you need to answer. BMC has the answers; with their view of ITIL in small and medium businesses they provide the solutions that will enable IT to deliver services in an efficient way while maximizing value for the customers and the business.