Making the database group survive ITIL, Service management, etc

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Full Abstract:
Do you also find yourself being defined in terms of services? How can you best deal with that and structure your work to fit in such an organisation. Jan will give practical examples how you can define services for your DBA team and how you can more effectively manage your DB2 objects by defining proper responsibilities. The presentation includes a sample service registry for a DBA team and an example risk and gap analysis.